Technical Support

We offer free technical support for paid customers. In order to provide the best help, we offer technical support via live, online chat as well as email.

Before Contacting Support

Before contacting support with a question or problem, please follow these steps. Many problems can be solved by following them first.

  1. Make sure you are using the latest version.
      We are continually releasing updates which fix problems and issues. In your software, click the Help menu and choose "Check for Updates". Or click here to download the latest update for whatever version of our software you are running.
  2. Exit from the program and restart your computer
      Occasionally, operating systems can become unstable and cause strange behavior. Shutting your computer down and restarting it will often clear-up issues in software.
  3. Try to reproduce the problem
      See if you can make the problem happen again. If you can't duplicate the problem, it may have been a one-time thing. If you can make the problem happen repeatedly, write down the exact steps to provide to support so they can try to reproduce it.

Online Technical Support

To begin your online technical support session, click on the button in the lower-right corner of this website.

Online Support