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Technical Support

Message Board
Probably the fastest way to receive help, this is a message board where you can ask questions about RootsMagic, or leave suggestions for enhancements to future versions.

RootsMagic Users Mail List
Here is an Internet mail list where you can get in contact with hundreds of other RootsMagic users.

RootsMagic Updates
See if there are any patches for your version of RootsMagic, or if there are new major upgrades to RootsMagic.

Visit our Support Site
Here is where you will contact technical support and ask questions.  There is also a knowledge base of questions that we are often asked about RootsMagic (and of course their answers).  See if your question has already been answered.

Send Us Mail
To send a comment, feature suggestion or tech support question by mail, address it to:

RootsMagic, Inc.
PO Box 495
Springville, UT 84663
USA

Return Policy
We back all of our software products with a 30 day money-back guarantee. If you are not completely satisfied with a product, you may return the product and RootsMagic will refund your purchase price (excluding shipping and handling charges) within 30 days of purchase.  If you purchased your product through a reseller, you must return your product to that reseller (who may have a different return policy).

To request a refund, download the certificate of destruction, and fill out, sign and return it along with the original product.

Download certificate of destruction (45K)

 

 

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